Welcome to MarineHQ. These Terms of Service (“Terms”) govern your use of the MarineHQ website and educational platform (the “Service”) operated by MarineHQ (“we,” “us,” or “our”). By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.
To use the Service, you must create a Parent account. By creating an account, you represent that:
You are responsible for all use of the Service through your account, including activity by your Children. You agree to notify us immediately at support@marinehq.com if you become aware of unauthorized use of your account.
Parents create and manage Child profiles within their account. By creating a Child profile, you consent to the collection and use of your child’s information as described in our Privacy Policy. You may add, modify, or delete Child profiles at any time through the parent dashboard.
Children do not have independent login credentials. All access to the Service for Children occurs through the Parent account. You are responsible for supervising your child’s use of the Service as appropriate for their age.
New accounts receive a 7-day free trial with full access to all features and grade levels. No credit card is required to start the trial. At the end of the trial, you will be prompted to subscribe. If you do not subscribe, your account will be placed in an inactive state, but your data will be preserved for 12 months.
MarineHQ offers Monthly and Annual family subscription plans. Both plans provide identical access to all features, all grade levels, and unlimited Child profiles within your household. Pricing is displayed on our pricing page and may be updated from time to time. Any price changes will be communicated in advance and will take effect at the start of your next billing cycle.
Your subscription will automatically renew at the end of each billing period (monthly or annually) unless you cancel before the renewal date. You will be charged the then-current subscription rate. We will send a reminder email 7 days before each renewal for annual plans and 3 days before each renewal for monthly plans.
Payment is processed securely by Stripe, Inc. We accept major credit cards and debit cards. You authorize us to charge your payment method on file at each renewal. If a payment fails, we will provide a 3-day grace period during which you retain full access. After 3 days, access will be suspended until payment is updated. You may update your payment method at any time through the parent dashboard.
You may cancel your subscription at any time from your parent dashboard under Settings, then Subscription & Billing. Cancellation takes effect at the end of your current billing period — you retain full access until then. There are no cancellation fees, early termination penalties, or hidden charges.
We offer a full refund within 14 days of your first paid subscription charge if you are not satisfied with the Service. After 14 days, subscription charges are non-refundable, but you may cancel at any time to prevent future charges. To request a refund, contact billing@marinehq.com.
You agree to use the Service only for its intended educational purpose. You agree NOT to:
Violation of these terms may result in suspension or termination of your account without refund.
All content on the Service — including but not limited to text, stories, illustrations, characters (including Scuba Bob, Shelly, Finn, Wanda, and all supporting characters), animations, software code, user interface design, and the MarineHQ brand — is the exclusive property of MarineHQ and is protected by United States and international copyright, trademark, and intellectual property laws.
Your subscription grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial educational purposes within your household. This license does not grant you any ownership of the Service content.
You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Service without our express written permission.
The Service may allow Children to create content within the platform (such as written responses, avatar customizations, or story answers). By creating such content through the Service, you grant MarineHQ a non-exclusive, royalty-free license to store, display, and use this content solely for the purpose of delivering and improving the Service. We will never publicly share or commercialize a child’s written work without explicit parental consent.
We strive to maintain 99.9% uptime for the Service. However, we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to scheduled maintenance (which we will announce in advance when possible), technical issues, or circumstances beyond our control. We are not liable for any loss resulting from Service unavailability.
We reserve the right to modify, update, or discontinue any aspect of the Service at any time. We will provide reasonable notice of material changes. If we discontinue the Service entirely, we will provide at least 30 days’ notice and a pro-rated refund of any prepaid subscription fees.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MARINEHQ AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF REVENUE, OR INTERRUPTION OF SERVICE, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.
Our total liability to you for any claims arising from or related to the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. We do not warrant that the Service will be error-free or uninterrupted, or that it will meet your specific educational expectations. MarineHQ is a supplemental educational tool and does not guarantee specific academic outcomes, grade improvements, or standardized test results.
You agree to indemnify, defend, and hold harmless MarineHQ and its affiliates from any claims, damages, losses, or expenses (including reasonable attorney’s fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.
Any disputes arising from or relating to these Terms or the Service shall be governed by the laws of the State of California, without regard to conflict of law principles. Any legal action shall be brought exclusively in the state or federal courts located in Orange County, California. You agree to submit to the personal jurisdiction of these courts.
Before pursuing formal legal action, you agree to attempt to resolve any dispute informally by contacting us at legal@marinehq.com. We will work in good faith to resolve the matter within 30 days.
We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or if required by law. You may terminate your account at any time by canceling your subscription and requesting account deletion. Upon termination, your license to use the Service immediately ceases.
We may update these Terms from time to time. If we make material changes, we will notify you by email at least 14 days before the changes take effect. Your continued use of the Service after notification constitutes acceptance of the updated Terms. If you do not agree with the changes, you may cancel your subscription before the changes take effect.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and MarineHQ regarding your use of the Service. These Terms supersede any prior agreements or understandings, whether written or oral.
If you have questions about these Terms of Service, please contact us:
MarineHQ Legal
Email: legal@marinehq.com
Web: marinehq.com/contact
Legal Notice: These Terms of Service are provided as a comprehensive draft and should be reviewed by qualified legal counsel before publication. MarineHQ is committed to fair, transparent terms that protect both our users and our business.